The overall quality score of the U.S. airlines industry increased in 2013, according to the Airline Quality Rating (“AQR”) Report issued on March 7, 2014. However, the airlines industry performance fell behind on two important dimensions—on-time arrival and baggage handling. The AQR score is a weighted average of multiple factors important to U.S. air travelers. […]

T-Mobile, the fourth-largest wireless telecom service provider in the U.S., has been in the news because of speculations of its acquisition by Sprint, the third-largest provider in the U.S. For wireless telecom service customers, a T-Mobile acquisition by Sprint could entail significant loss. Over the years, T-Mobile has positioned itself as the industry’s “premier challenger” […]

Earlier this week, the Obama administration released the latest health insurance marketplace (Marketplace) enrollment numbers. As of December 28, 2013, the Marketplace has enrolled about 2.2 million enrollees nationally. These numbers show encouraging patterns of affordability of care, incentives for seeking timely medical care, and risk pools. First, nationally 79% of Marketplace enrollees will receive […]